Sweet M’s Refund Policy
Effective Date: September 1, 2025
At Sweet M’s, every cookie is baked to order. Because our products are perishable food items, all sales are final. Please read the following carefully:
1. No Returns
For health and safety reasons, we do not accept returns of baked goods.
2. Refunds & Replacements
Refunds or replacements may be offered only in the following cases:
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Wrong item received (e.g., you ordered Snickerdoodle and received Peanut Butter).
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Damaged orders (e.g., broken packaging or spoiled due to shipping issues).
To request a refund or replacement:
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Contact us within 24 hours of delivery at contact@sweetmsbakery.com.
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Provide your order number and a clear photo of the issue.
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Approved refunds will be issued to the original payment method within 5–7 business days.
3. Non-Refundable Situations
We cannot issue refunds or replacements for:
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Orders with incorrect or incomplete addresses provided by the customer.
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Carrier delays once the order has left our facility.
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Dissatisfaction based on personal taste preferences.
4. Subscriptions
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Subscription orders follow the same refund policy as one-time orders.
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Customers may cancel their subscription at any time prior to the next billing date.
5. Contact Us
For refund requests or questions, contact us at:
📧 contact@sweetmsbakery.com
📍 1027 S. 19th St. Nampa, ID 83686